At Trendifire, we ensure that every product is thoroughly checked before shipping to guarantee it meets your expectations and fits you perfectly. However, we understand that sometimes a product may not meet your requirements. In such cases, we are happy to provide an exchange.
Return & Exchange Policy
- We offer a 3-day return policy. You have 3 days from the date of delivery to request an exchange.
- To be eligible, items must be in the same condition as received – unused, unworn, with tags, and in original packaging.
- Proof of purchase (receipt/order confirmation) is required.
- Customers must provide an unboxing video as proof to process the return.
How to Request a Return/Exchange
- Contact us via WhatsApp at +91 9310275802 with your order number and reason for return/exchange, or email us at trendifirecustomer@gmail.com.
- Returns sent without prior approval will not be accepted.
- Once approved, we will arrange pickup of the product. After inspection and approval, we will either dispatch the exchange order or issue store credits, as per your preference.
- In case the requested color is out of stock, we may dispatch an alternative color depending on availability. Product quality remains uncompromised.
Refunds
- Refunds are processed only in cases of product unavailability or fulfillment errors (e.g., wrong or missing items).
- Refunds will be issued via the original payment method within 7 business days of initiation.
- Service charges (if any) will be deducted in refund cases.
- For late or missing refunds, contact us via WhatsApp at +91 9310275802 or email trendifirecustomer@gmail.com.
Damages & Issues
Please inspect your order upon delivery and notify us immediately if you receive a defective, damaged, or incorrect item. We will evaluate and resolve the issue promptly.
Cancellations
- Orders may be canceled before shipment from our warehouse.
- If an order has already shipped, cancellation will be coordinated with our logistics partner (this may take 24 hours, and delivery attempts might still occur).
- Once delivered, only our return policy will apply.
- We reserve the right to cancel any order at our discretion due to limited stock, inaccuracies, or pricing errors.
Legal & Dispute Resolution
- All disputes are subject to Ghaziabad jurisdiction.
- Goods once sold will only be accepted for return or exchange in line with Trendifire policies.
- The company will not bear any charges for legal notices and will not entertain such claims for order-related issues.
Miscellaneous
- All customer claims and requests for return, exchange, or refund are subject to Trendifire’s approval.
- Trendifire reserves the right to modify this policy at any time without prior notice. Customers are encouraged to review it periodically.
For further assistance regarding returns, exchanges, or refunds, please contact us at:
📧 trendifirecustomer@gmail.com
📱 +91 9310275802 (Available 9AM – 8PM)
📍 Location: 3018, Mansarovar Park, Lal Kuan, Ghaziabad – 201009
Copyright © 2025, Trendifire. All Rights Reserved.
Do you also want me to make the language more customer-friendly and polished (like professional e-commerce sites) or keep it as simple/legal sounding as this?
